StrathfieldHub App

Have you updated your StrathfieldHub app to the latest version? The new version is available now and it remains the easiest way to contact the council for service requests or waste bookings, 24/7

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Stay connected with Strathfield Council anytime, anywhere with the StrathfieldHub app. Designed for convenience, the app gives you fast, easy access to essential Council services right from your phone or device 24 hours, 7 days a week.

Key Features

  • 24/7 Service Requests – Report issues (like potholes, illegal dumping, tree vandalism) or request services (like bulk waste collections) anytime
  • Real-Time Tracking – Monitor progress and receive updates instantly
  • Upload Photos – Attach photos to your requests to help Council understand your needs so we can respond quickly and efficiently
  • Direct Communication – Add comments and interact with Council officers about your lodged request
  • Waste & Recycling Services – Book bulk waste collections and manage requests.
  • Property Linking – View your waste collection days, clean-up schedules and property details

The StrathfieldHub App is Easy to Download & Use

  1. Visit the Apple App Store or Google Play Store
  2. Search for StrathfieldHub
  3. Download for free and start using instantly

Please see a step-by-step video guide on how to use the app below.


FAQs

How do I download the app or where can I get the App?

The app can be downloaded from the App Store or Google Play

 

Can I Use StrathfieldHub without a phone?

Yes, you can use the app on a desktop computer. Follow the link on the website for more information.

 

How do I set up the account?

Download the app or log in from a desktop computer. Follow the prompts to sign up to create an account.

 

I forgot my password, can I reset it?

Yes, click on ‘Forgot password’ and follow the prompts to reset.

 

What does StrathfieldHub allow me to do?

StrathfieldHub is an online portal where you can lodge service requests, check the status of a request and book a waste collection. You can also add your property details for a calendar of regular waste collections.

 

Who do I call if I am having issues?

Please call our Customer Service team during business hours on 9748 9999.

 

I don’t like using apps. How do I make a service request?

You can still call Council on 9748 9999 or visit the Customer Service Centre to make requests.

 

Please Note: Adding or editing addresses through this app does not update the mailing address for your council rates.

To change your mailing address for council rates, please use the “Change of Address” form located under the Forms tab on our website.

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