In the light of the of the current stay at home orders, Council’s face-to-face Customer Service Centre will be temporarily suspended for face-to-face services.

Our Customer Service Advisors are available by phone Monday – Friday between 8.30am -5.00pm.

Council is contactable 24 hours a day, 7 days a week on (02) 9748 9999

The below options may assist with fulfilling your requirements without having to visit Council’s Customer Service Centre –

• Please visit our website for FAQ’s and a full list of applications which can be emailed to our customer service staff for processing https://www.strathfield.nsw.gov.au/council/forms-a-z/
• Strathfield council’s email address is council@strathfield.nsw.gov.au
• You can report an issue to council by visiting https://www.strathfield.nsw.gov.au/live/report-to-council/

If you cannot complete your transaction remotely or need help we ask that you call us on 9748 9999.

Please check the Covid-19 Information Page for updates on Council facilities, including parks.

Your patience and cooperation is appreciated.

The Strathfield Library and Innovation Hub will be CLOSED for the duration of the Sydney lockdown.

Library Members can continue to reserve and borrow books via the online catalogue and book lockers at Strathfield Library and High Street Community Centre.

Click here for more information.

Strathfield Council parks, reserves and playgrounds will be closed during the Sydney lockdown.

Visitors are permitted to walk through the parks for exercise in groups of 2 or less. No other sporting activities are permitted.

Hudson Park Driving Range remains open. Visitors are reminded to social distance (1 person per 4 square meters) and must wear masks

Council Rangers are enforcing strict hygiene measures in town centres in order to protect the community.

Lights on for Essential Exercise

Council will be turning the lights on at the following sporting fields to provide a larger window of time for the community to conduct essential exercise during a lockdown.

Bark Huts Reserve

Cooke Park (Grass field only)

Strathfield Park (Grass field only)

Airey Park

Hudson Park

Bressington Park (Dog Park Only)

The lights will be on from 5:00 PM to 8:45 PM 7 days a week. Please be mindful that NO community sport (whether training or a match) is permitted during lockdown. Gatherings for exercise must also comply with the Government rules of no more than 2 people outdoors.

NSW Health recommends the best way to protect yourself is with good hygiene, including:

• Making sure to clean your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
• cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
• avoid close contact with anyone with cold or flu-like symptoms.
• Practice ‘social distancing’, which means keeping a space between you and other people of 1.5m.
• If you develop flu-like symptoms, self-isolate and get tested.

Are you elderly, disabled, isolated or otherwise vulnerable? Council has set up a hotline to assist those in the community requiring special help. This is NOT a medical hotline, your best source for medical information is still NSW Health.

The Council hotline is to ensure those in our community who require special assistance are not forgotten. Call 9748 9939 Monday-Friday 8.30am – 5pm.

The Neighbour2Neighbour Program (non-medical) connects vulnerable residents with neighbours who are in a position to help.

Gift of essential items: Strathfield residents and households are encouraged to prepare and register a gift package of non-perishable food and essential personal hygiene items for someone vulnerable.

If you are able to assist, please send your contact details and a list of items you can donate in an email.

Council will contact you to arrange for the collection of your gift when a person requiring help is identified.

To register, please send your contact details and how you would like to help to n2n@strathfield.nsw.gov.au

NSW Health provides up-to-date resources to help navigate seniors through the Covid-19 pandemic.

Click here for regular updates with advice for older people.

Click here for information on how to get a referral to speak with someone about the types of services you can access.

Click here for information on why its still ok to have health care in the home.

Mental Health

The Government is providing additional funding to support the mental health and well-being of all Australians. If you feel you are experiencing concerns due to COVID-19 (coronavirus), there are two organisations providing support services:

• Lifeline
• Beyond Blue

Disability Information Helpline

Have your disability services changed because of COVID-19? The Disability Information Helpline can help – call 1800 643 787. The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). Click below for information, including Auslan and Easy Read materials. More information.

Council events during the Sydney lockdown, have been cancelled, including the Cooks River Fun Run and all Library programs.

Check the Events Calendar to see if your event or program is going ahead before arriving.

Council is working with the community in a number of ways to ease financial burdens at this time, including free of charge inspections of food premises. Anyone experiencing financial hardship in regards to transactions with Council, are encouraged to call Council to discuss options best suited to your situation, on 9748 9999.

Waste Collection services are running as usual. Residents are reminded to only place your bins out for collection the night before, and to retrieve them off the street as soon as possible after collection.

Residents who allow their bins to overflow will be cautioned, and fines may apply if the practice continues.

Until further notice, the Strathfield Connector is running on a reduced timetable, arriving at bus stops every 60 minutes, between 7am – 7pm.

Extra hygiene measures have been implemented including the availability of hand sanitiser and the sanitisation of surfaces every 2 hours.

Police are there to support the safety and wellbeing of the whole community at this time of the Coronavirus pandemic. Any breaches will be considered serious and responded to and acted upon by police. There are several new rules that apply.

These rules are about many things such as social distancing, going out of the home for non-essential reasons, quarantining or isolating yourself if you have come into Australia from overseas and following personal hygiene.

Police have the power to issue a penalty infringement notice, or an on the spot fine, if a person is not doing what the new laws and Ministerial directions require. This is a fine of $1,000.00 for individuals or $5,000.00 for businesses.

To know more visit:  nsw.gov.au/covid-19.

Stay Home Stay Safe

The best sources for up-to-date information are the Federal Government and NSW Health.

The healthdirect Symptom Checker asks questions to determine whether you should be tested for COVID-19.

The Federal Government has also set up a hotline for people wanting information  – 1800 020 080 operates 24 hours, 7 days a week.

For dedicated coronavirus testing collection centre locations in NSW, please click here.

Translated resources including Chinese and Korean can be found here.

SBS has launched a multi-lingual portal for information about COVID-19 (coronavirus) which can be accessed here.