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Strathfield Council Customer Service Centre will be closed on Monday 3 October 2022 due to the Labour Day Public Holiday and will re-open on Tuesday 4 October 2022.

Council is contactable 24 hours a day, 7 days a week on (02) 9748 9999.

Customer Service Centre

Customer Service operating hours:

Monday – Friday: 8.30am – 4.00pm

Our Customer Service Advisors are available by phone Monday – Friday between 8.30am -5.00pm on (02) 9748 9999.

Council is contactable 24 hours a day, 7 days a week on (02) 9748 9999.

Please note the following regarding Covid-19:

  • Temperature checks will be conducted prior to service
  • Wearing of masks is a condition of entry
  • No cash will be accepted

Thank you for helping to keep our staff and community safe.

Cashless Notice – Strathfield Council Customer Service Centre

As of 1 July 2021, cash payments are no longer accepted at Strathfield Council’s Customer Service Centre.

Payment options when visiting our Customer Service Centre are:

  • Personal cheques for ‘personal related matters’ only (capped at $5,000). This includes all non-development related payments such as payment of rates, invoices and payments of applications/permit fees.
  • Credit card (Master or Visa card only) and debit card payments.
  • For any development related fees we will only accept credit/debit card or bank cheques.

Please note: all credit card payments will incur a 0.7% processing fee.

Please wear a mask

Wearing a face mask is a condition of entry to the Customer Service Centre.

If you do not have a mask, please notify staff and one will be provided to you.

Thank you for helping us keep our community and staff safe.


Council is contactable 24 hours a day, 7 days a week on (02) 9748 9999


Council’s email is


Council’s fax number is (02) 9764 1034

In Person

Visit us at the Customer Service Centre at 65 Homebush Road Strathfield during the above opening hours.

You can also pay rates at the Customer Service desk at the Strathfield Council Library and Innovation Hub.


Address your enquiry to the CEO who will direct it to the appropriate Council officer for action. The postal address is Strathfield Municipal Council, PO Box 120, Strathfield NSW 2135.


An interpreter service is available to speak to the Strathfield Council in your own language through the Translators and Interpreter Service (TIS). Please call 13 14 50 and ask for your language. Then ask to speak with “Strathfield Council” on telephone (02) 9748 9999. Use of this service is the cost of a local call.

Strathfield Community Centres & Public Facilities

These public buildings and facilities provide a range of services for residents and visitors to the region.

Strathfield Town Hall and Council Offices

65 Homebush Road, Strathfield NSW 2135

Strathfield Council Library and Innovation Hub

65-67 Rochester Street, Homebush NSW 2140

Strathfield Community Centre

1B Bates Street, Homebush NSW 2140

High Street Community Centre

64 High Street, Strathfield NSW 2135

The Dutton Centre

40 Augusta Street, Strathfield NSW 2135