Council is continuing to monitor the evolving situation with COVID-19. Please see our dedicated webpage for up-to-date information on Council services and advice.

Any complaints or requests regarding any aspect of Council service can be made:

  • by telephone to Council’s Customer Service Centre on 9748 9999
  • by fax to 9764 1034
  • by mail to the CEO, Strathfield Council, PO Box 120 Strathfield NSW 2135
  • by email to council@strathfield.nsw.gov.au
  • in person at Council’s Customer Service Centre, 65 Homebush Road, Strathfield.

Complaints and requests are recorded in Council’s Customer Request tracking system and forwarded to the appropriate Council officer for action in accordance with Council’s Complaint Handling Policy (See below).

We welcome your feedback on services received particularly where you are dissatisfied, as it provides the council with the opportunity to rectify and prevent a recurrence.

Responding to Complaints

Council is focused on providing the best possible value in the services we deliver. Every officer undertakes this commitment when they commence working with Council. Nevertheless, there may be times when you are unhappy with the service you receive and consequently we have a complaint process in place to ensure quick and efficient handling of your concerns.

If you are not satisfied with any of our services or products and wish to make a complaint, you should do so by contacting Council as above.

Complaints about Council services are lodged and managed in accordance with Council’s Complaint Handling Policy (See below).

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