Any complaints or requests regarding any aspect of Council service can be made:

• by telephone to Council’s Customer Service Centre on 9748 9999
• by mail to the General Manager, Strathfield Council, PO Box 120 Strathfield NSW 2135
• by email to council@strathfield.nsw.gov.au
• in person at Council’s Customer Service Centre, 65 Homebush Road, Strathfield.

Complaints and requests are recorded in Council’s Customer Request tracking system and forwarded to the appropriate Council officer for action in accordance with Council’s Complaint Handling Policy (See below).

We welcome your feedback on services received particularly where you are dissatisfied, as it provides the council with the opportunity to rectify and prevent a recurrence.

Responding to Complaints

Council is focused on providing the best possible value in the services we deliver. Every officer undertakes this commitment when they commence working with Council. Nevertheless, there may be times when you are unhappy with the service you receive and consequently we have a complaint process in place to ensure quick and efficient handling of your concerns.

If you are not satisfied with any of our services or products and wish to make a complaint, you should do so by contacting Council as above.

Complaints about Council services are lodged and managed in accordance with Council’s Complaint Handling Policy (See below).

Car Parking Fine Complaints

If you would like to appeal a parking fine infringement, or require more information about parking fine infringements, please contact Revenue NSW.