In light of recent concerns in the community regarding coronavirus, we would like to remind people that the Australian Government Department of Health and NSW Health are the leading authorities for factual updates.
If you have concerns about your health, or the health of a family member or friend in NSW, please contact:
- The Healthdirect helpline on 1800 022 222 for further advice.
- If English is not your main language and you need an interpreter, please call TIS National on 131 450 and ask to be transferred to Healthdirect.
You can see the latest public health orders, listing current restrictions in the NSW Health Website
Additional measures are in place to help slow the spread of the coronavirus and save lives.
- Public gatherings, excluding household members, have been reduced to a maximum of 2 people.
- Everyone should stay home unless you are shopping, receiving medical care, exercising or travelling to work or for education.
- People aged over 70, aged over 60 with pre-existing conditions, or Indigenous people aged over 50 should stay home wherever possible for their own protection.
*Banned or Closed
- Registered and licensed clubs, licensed premises in hotels and pubs, casinos and night clubs
- Cinemas and entertainment venues
- Auctions and open house inspections
- Personal services such as beauty therapy, tanning, massage and tattoo parlours (but not physiotherapy)
- Outdoor and indoor markets
- Amusement parks and arcades, and indoor and outdoor play centres.
- Galleries, museums, libraries and swimming pools.
- Gyms, boot camps and indoor sport venues
- Public playgrounds, outside gyms and skateparks
- Hairdressers and barbers can continue but must strictly manage social distancing with at least four square meters per person. Originally a 30-minute time limit per customer was also imposed, but this rule was lifted on the 26 March.
- Restaurants and cafes can offer delivery and takeaway only. Food courts in shopping centres may also only offer takeaway.
- Weddings restricted to five people - the couple, the celebrant and two witnesses.
- Funerals are generally limited to no more than 10 people, but on 26 March states and territory were given the power to make exemptions in special circumstances.
- Visits to houses are subject to the same rules as public gatherings.
NSW Health recommends the best way to protect yourself is with good hygiene, including:
- Making sure to clean your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
- cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
- avoid close contact with anyone with cold or flu-like symptoms.
- Practice 'social distancing', which means keeping a space between you and other people of 1.5m.
- If you develop flu-like symptoms, self-isolate and consider seeking medical attention. If visiting the emergency department or your GP, it is important to phone ahead so they can make appropriate preparations and protect others.
Hotline for vulnerable people
Are you elderly, disabled, isolated or otherwise vulnerable? Council has set up a hotline to assist those in the community requiring special help. This is NOT a medical hotline, your best source for medical information is still NSW Health. The Council hotline is to ensure those in our community who require special assistance are not forgotten. Call 9748 9939 Monday-Friday 8.30am - 5pm.
The Neighbour2Neighbour Program (non-medical) connects vulnerable residents with neighbours who are in a position to help.
The Government is providing additional funding to support the mental health and well-being of all Australians. If you feel you are experiencing concerns due to COVID-19 (coronavirus), there are two organisations providing support services:
Woolworths and Coles have altered shopping hours to respond to higher demand:
Woolworths opening hours:
- 8am - 8pm weekdays
- 7am - 8pm weekends
- Community hour for elderly and people with a disability: 7am - 8am Monday, Wednesday and Friday
- Community hour for emergency and healthcare workers: 7am - 8am Tuesday and Thursday
- Appropriate ID is required for accessing community hour
- More information: woolworths.com.au/updates
Coles opening hours:
- 7am - 10pm everyday
- Community hour for elderly and people with a disability, and their carers: 7am - 8am Monday, Wednesday and Friday
- Appropriate ID is required for accessing community hour
- Coles Online Priority Service is a delivery and click and collect service available for the vulnerable
- More information: coles.com.au
Council has had to make the tough decision to cancel a number of events in line with the requirements of the Federal Government. This includes Movies in the Park, Anzac Day, Cooks River Fun Run and regular programs such as aged day care and line dancing. Check the Events Calendar to see if your event or program is going ahead before arriving.
To help prevent the spread of COVID-19, Council has closed all Council facilities including Bates Street and Dutton Community Centres, and sports fields.
Strathfield Library is already currently closed for an upgrade, and will remain so until further notice.
Council Rangers are enforcing strict hygiene measures in town centres in order to protect the community.
Customer Service hours will change to the below from Monday 23 March 2020:
Monday: 10am - 2pm
Wednesday: 10am - 2pm
Friday: 10am - 2pm
Customer Service staff will still be available on the phone on 9748 9999.
Additionally, we are cleaning commonly touched surfaces every 2 hours and are hand sanitiser stations are available at all touch points.
We encourage customers who have any flu-like symptoms to consider completing your Council transactions online, or by calling 9748 9999.
As well as these precautions, some Council staff will be working from home. Council is working hard to ensure as little disruption to resident services as possible.
Council is working with the community in a number of ways to ease financial burdens at this time, including free of charge inspections of food premises. Anyone experiencing financial hardship in regards to transactions with Council, are encouraged to call Council to discuss options best suited to your situation, on 9748 9999.
Waste Collection services are running as usual. Residents are reminded to only place your bins out for collection the night before, and to retrieve them off the street as soon as possible after collection.
Residents who allow their bins to overflow will be cautioned, and fines may apply if the practice continues.
Until further notice, the Strathfield Connector is running on a reduced timetable, arriving at bus stops every 60 minutes, between 8am - 5pm.
Extra hygiene measures have been implemented including the availability of hand sanitiser and the sanitisation of surfaces every 2 hours.
The healthdirect Symptom Checker asks questions to determine whether you should be tested for COVID-19.
The Federal Government has also set up a hotline for people wanting information - 1800 020 080 operates 24 hours, 7 days a week.
For dedicated coronavirus testing collection centre locations in NSW, please click here.