In light of recent concerns in the community regarding coronavirus, we would like to remind people that the Australian Government Department of Health and NSW Health are the leading authorities for factual updates.

If you have concerns about your health, or the health of a family member or friend in NSW, please contact:

  • The Healthdirect helpline on 1800 022 222 for further advice.
  • If English is not your main language and you need an interpreter, please call TIS National on 131 450 and ask to be transferred to Healthdirect.


Protecting Yourself

NSW Health recommends the best way to protect yourself is with good hygiene, including:

  • Making sure to clean your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
  • cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
  • avoid close contact with anyone with cold or flu-like symptoms.
  • Practice 'social distancing', which means keeping a space between you and other people of 1m - 1.5m.
  • If you develop flu-like symptoms, self-isolate and consider seeking medical attention. If visiting the emergency department or your GP, it is important to phone ahead so they can make appropriate preparations and protect others.

Protecting Yourself 3

Hotline for vulnerable people

Are you elderly, disabled, isolated or otherwise vulnerable? Council has set up a hotline to assist those in the community requiring special help. This is NOT a medical hotline, your best source for medical information is still NSW Health. The Council hotline is to ensure those in our community who require special assistance are not forgotten. Call 9748 9939 Monday-Friday 8.30am - 5pm.

Neighbour2Neighbour Program

The Neighbour2Neighbour Program (non-medical) connects vulnerable residents with neighbours who are in a position to help. 

Read more and register here.

Shopping Hours

If you are an elderly resident residing in Strathfield, Woolworths Strathfield Plaza and Woolworths Burwood Plaza has dedicated opening hours for the elderly only. From Tuesday 17th March Woolworths Supermarkets will be opening exclusively for the elderly and those with a disability to shop from 7am to 8am. For more information, please click here.

 Protecting Yourself 1

Council has had to make the tough decision to cancel a number of events in line with the requirements of the Federal Government. This includes Movies in the Park, Anzac Day, Cooks River Fun Run and regular programs such as aged day care and line dancing. Check the Events Calendar to see if your event or program is going ahead before arriving.

Protecting Yourself 2

To help prevent the spread of COVID-19, Council has closed all Council facilities including Bates Street and Dutton Community Centres, and sports fields.

Strathfield Library is already currently closed for an upgrade, and will remain so until further notice.

Council Rangers are enforcing strict hygiene measures in town centres in order to protect the community.

Protecting Yourself 4

Customer Service hours will change to the below from Monday 23 March 2020:

Monday: 10am - 2pm
Tuesday: Closed
Wednesday: 10am - 2pm
Thursday: Closed
Friday: 10am - 2pm

Customer Service staff will still be available on the phone on 9748 9999.

Additionally, we are cleaning commonly touched surfaces every 2 hours and are hand sanitiser stations are available at all touch points.

We encourage customers who have any flu-like symptoms to consider completing your Council transactions online, or by calling 9748 9999.

As well as these precautions, some Council staff will be working from home. Council is working hard to ensure as little disruption to resident services as possible.

Protecting Yourself 8

Waste Collection services are running as usual. Residents are reminded to only place your bins out for collection the night before, and to retrieve them off the street as soon as possible after collection.

Residents who allow their bins to overflow will be cautioned, and fines may apply if the practice continues. 

Protecting Yourself 7

Until further notice, the Strathfield Connector is running on a reduced timetable, arriving at bus stops every 60 minutes, between 8am - 5pm.

Extra hygiene measures have been implemented including the availability of hand sanitiser and the sanitisation of surfaces every 2 hours.

Protecting Yourself 5

The best sources for up-to-date information are the Federal Government and NSW Health.

The healthdirect Symptom Checker asks questions to determine whether you should be tested for COVID-19.

The Federal Government has also set up a hotline for people wanting information  - 1800 020 080 operates 24 hours, 7 days a week.

For dedicated coronavirus testing collection centre locations in NSW, please click here.

Translated resources including Chinese and Korean can be found here.