What garbage and recycling collection services are available?

Strathfield Council provides a three bin service for recyclables, garbage and garden vegetation.

When is my garbage collected?

Your garbage collection bin (red lid bin) is collected weekly. To find out which day your rubbish is collected phone Council’s Waste Hotline on 9748 9611.

When is my recycling collected?

Your recycling collection (yellow lid bin) is collected fortnightly on the same day as your garbage bin. To find out which day your recycling is collected refer to the Waste Collection Calendar or phone Council’s Waste Hotline on 9748 9611 to have a Calendar posted to you.

When is my garden vegetation collection?

Your garden vegetation collection (green lid bin) is collected fortnightly. To find out which day your garden vegetation collection is collected refer to the Waste Collection Calendar or please phone Council’s Waste Hotline on 9748 9611 to have a Calendar posted to you.

Will my garbage be picked up as normal on public holidays?

If your collection falls on a public holiday, your bin will still be collected.

Where do I get a recycling, garbage or garden vegetation bin?

Council provides recycling, garbage and garden vegetation bins for every residential property.  If your bin becomes damaged, lost or stolen, please contact Council’s Waste Hotline on 9748 9611. Charges may apply for bin replacement. Arrangements will then be made for a replacement bin, which should arrive within 5 working days.

What can I put in my bins?

Please visit the Waste Management and Recycling section of this website or your Recycling and Waste Services Guide to find out what you can put in your bins.

What if I have extra garbage that won’t fit into my bin?

Council’s Waste Management and Recycling Service has been designed to take less waste than previously in order to encourage residents to recycle.

If you find that you do not have enough bin space you may be able to organise additional bin(s). Council will conduct an audit at your home to determine the best way to both meet your waste management needs and achieve positive environmental outcomes.

Additional bins are charged in accordance with Council’s Fees and Charges. For further information please contact Council’s Waste Hotline on 9748 9611.

Not having adequate bin space is not an excuse for the following (which are considered illegal dumping and may attract fines):

• To use an incorrect bin to dispose of excess waste material eg household garbage in the garden vegetation bin.
• To place any of your excess waste in a neighbours bin without their prior permission.
• To place excess material outside of bins eg on the street, naturestrip or on top of bins.
• To place excess domestic waste in any public bins eg park bins.

When can I put out my bins?

Place your bins out adjacent to the kerb on the night before your collection day.

I have difficulty I placing my bins out for collection, can you help?

Should you be an elderly pensioner and cannot physically place your bins out for collection, please contact Council’s Waste Hotline on 9748 9611.

Where should I place my bins?

Ensure that the bin handles are facing your property and that the bins are placed at least 50cm apart. If the bins are placed too close together the truck’s “arm” cannot collect them. Place your bins at least 1m clear of adjacent trees or parked cars, as these can obstruct collection.

Return your bins to your property as soon possible, once they have been emptied.

Why wasn't my bin emptied?

Some of the reasons your bin may not have been emptied are:

• You put your bins out too late.
• The bin was facing the wrong direction, the bin handles need to face your property and not the kerb or roadside. As the collection vehicles have a driver-only mechanical lifting arm, the bins need to be within easy reach.
• The bin was too close to trees, a light pole or a parked car.
• You overloaded your bin so that it was too heavy (max weight 70kg).
• You overfilled your bin so that the lid did not close.
• You placed additional materials beside or on top of your bin.
• You contaminated your bin by placing unacceptable items in your bin.

Usually a card is placed in your letterbox that explains why it was not collected. If not, please contact Council’s Waste Hotline on 9748 9611.

My bin was missed – what can I do?

If you did not receive a card in your mail box explaining why your bin was not collected please contact Council’s Waste Education Officer on 9748 9999. Council will arrange for a contractor to pick up your bin within 24 hours.

How do I commence a recycling and waste service?

If you live in a house, to commence the servicing of your bins and/or if there are no bins at your property, please phone Council’s Waste Hotline on 9748 9611.

If you live in a multi-unit dwelling please contact your real estate agent and they will arrange it for you.

Bins should arrive within 5 working days.

What do I do if my bin is stolen or damaged?

If your bin becomes damaged, lost or stolen, please contact Council’s Waste Hotline on 9748 9611.

Charges may apply for bin replacement. If the bin has been damaged by the property owner, then the owner will need to pay for a new bin. If the bin has been damaged by the contractor or has a manufacturing fault, then Council will arrange for it to be replaced. You will be advised when the bin will be replaced or is to be left out for repair. Repair of your bin should occur within 5 working days. Replacement bins should arrive within 5 working days.

All of your bins have a serial number. Recording these numbers will assist in tracking your bins if they are lost or stolen. Street number stickers are available from Customer Service free of charge, or if you prefer, many hardware stores have similar stickers available for purchase.

Can I have more than one garbage, recycling or garden vegetation bin?

Council’s Waste Management and Recycling has been designed to take less waste than previously in order to encourage residents to recycle.

If you find that you do not have enough bin space you may be able to organise additional bin(s). Council will conduct an audit at your home to determine the best way to both meet your waste management needs and achieve positive environmental outcomes.

Additional bins are charged in accordance with Council’s Fees and Charges. For further information please contact Council’s Waste Hotline on 9748 9611.

Not having adequate bin space is not an excuse for the following (which are considered illegal dumping and may attract fines):

• To use an incorrect bin to dispose of excess waste material eg household garbage in the garden vegetation bin.
• To place any of your excess waste in a neighbours bin without their prior permission.
• To place excess material outside of bins eg on the street, naturestrip or on top of bins.
• To place excess domestic waste in any public bins eg park bins.

Do I take the bins with me when I move?

No, these bins are the property of Council and must remain at the property.

I’m renting and there are no bins at the property. How do I obtain them?

Contact your real estate agent and they will arrange delivery for you. Bins should arrive within 5 working days.

When is my clean-up collection?

Council provides residents with three free clean ups per year per household to collect unwanted household items and bundled vegetation. To organise a collection, please contact Council's Customer Service Centre on 9748 9999 to make a booking.  This service is only available for residential properties.  Shop residents and businesses are not eligible.

Please visit the Waste Management and Recycling section of this website for Clean Up Service guidelines.

Is there anything Council does not accept for general clean up collection?

Please visit the Waste Management and Recycling section of this website for information on what materials are not accepted in Council’s Clean Up.

How do I dispose of whitegoods?

Whitegoods and other unwanted household items that are not accepted in Council’s Clean Up, can be dropped off at SITA Environmental Solutions Waste Management Centre, at Chullora or Auburn. Some of these items may be taken free of charge. Please phone 1300 651 116 or visit SITA Environmental Solutions at www.wsn.com.au for details.

Where is our closest tip?

The closest tips are SITA Environmental Solutions Waste Management Centre, at Chullora or Auburn. Please phone 13000 651 116 or visit www.wsn.com.au for details.

How do I dispose of chemicals?

Household chemicals, cleaning agents, paint, pesticides, paint thinners, car batteries and engine oil should never be emptied into household waste bins, sinks or drains. For information on how to dispose of chemical waste safely, please contact SITA Environmental Solutions on 1300 651 116 or visit www.wsn.com.au or the Resource NSW Clean Out Info Hotline on 1300 787 870 or visit www.cleanout.com.au.

Automotive oil can be deposited free of charge at Council’s oil recycling facility located at Council’s depot 1 Weeroona Road (off Centenary Drive) Strathfield. Please visit the Recycling and Waste Services section of this website for further information.

How do I dispose of electronic waste?

Council offers an “On Call” waste collection service for items including computers, printers, TV’s, DVD players, fax machines, cameras, and phones.

Bookings are essential for this service.It is advisable to book at least two weeks in advance as bookings fill quickly. To make a booking, call Customer Service on 9748 9999.

Items are to be placed on the nature strip on the afternoon before your collection date. Items for collection are to be placed on the nature strip as close to the street gutter as possible, no earlier and no later than the DAY BEFORE your pre-arranged collection date

How do I dispose of domestic oil?

Council provides an oil recycling facility free of charge at Council’s depot 1 Weeroona Road (off Centenary Drive) Strathfield. Please visit the Waste Management and Recycling section of this website for further information.

How do I report dumped rubbish?

To report incidences of illegal dumping please phone Council’s Customer Service Centre on 9748 9999.

In order to avoid illegal dumping, you can use Council’s free Clean Up collection to dispose of unwanted household items and bundled vegetation.

Whitegoods and other unwanted household items that are not accepted in Council’s Clean Up, can be dropped off at SITA Environmental Solutions Waste Management Centre, at Chullora or Auburn. Some of these items may be taken free of charge. Please phone 1300 651 116 or visit SITA Environmental Solutions for details.

Automotive oil can be deposited free of charge at Council’s oil recycling facility located at Council’s depot 1 Weeroona Road (off Centenary Drive) Strathfield. Please visit the Waste Management and Recycling section of this website for further information.

All reports of illegally dumped rubbish will be investigated for identifiable features that may ascertain the owner/dumper of the material. Heavy fines apply for persons found dumping material on private or public land.

People illegally dumping materials on Council’s footways may be liable to penalties under the Protection of the Environment Operations Act 1997. These include on the spot fines of $750 for the owner of the rubbish and the person who illegally dumped the material.

How do I report an abandoned vehicle?

To report an abandoned vehicle please contact Council’s Customer Service Centre on 9748 9999 and give details of the location of the car, make of the car, colour and registration number.

How do I report an abandoned shopping trolley?

To report an abandoned shopping trolley in streets or public areas, contact Trolley Trackers on 1800 641 497 or email trolleytracker@trolleytracker.com.au. If this is not successful you can report it to Council’s Customer Service Centre on 9748 9999.

What garbage and recycling collection services are offered for commercial properties?

Council’s recycling and waste service only provide 120L Red Lid Garbage Bins and 240L Yellow Lid Recycling Bins which are charged annually, please refer to the commercial waste section.  These bins are for general and recycling waste only.  Commercial waste is not permitted in the bins provided by Council. Those requiring a commercial and/or industrial waste collection service should organise their own service via a private contractor.