What garbage and recycling collection services are available?

Strathfield Council provides residential households a three bin service for recyclables, household garbage and garden waste.

When is my garbage collected?

Your garbage collection bin (red lid bin) is collected weekly. To find out which day your red lid bin is collected click here to view the Waste Collection Calendar or contact Council’s Customer Service on 9748 9999.

When is my recycling collected?

Your recycling collection (yellow lid bin) is collected fortnightly on the same day as your garbage bin. To find out which day your recycling is collected click here to view the Waste Collection Calendar or contact Council’s Customer Service on 9748 9999.

When is my garden waste collected?

Your garden waste collection (green lid bin) is collected fortnightly on the alternate week to your recycling bin. To find out which day your garden waste is collected click here to view the Waste Collection Calendar or contact Council’s Customer Service on 9478 9999.

Will my garbage be picked up as normal on public holidays?

If your collection falls on a public holiday, your bin will still be collected.

Where do I get a recycling, garbage or garden vegetation bin?

Council provides recycling, garbage and garden waste bins for every residential property. If your bin is damaged, lost or stolen, click here to download the Waste Bin Application Form or contact Council’s Customer Service on 9748 9999. Charges may apply for bin replacement. Arrangements will then be made for a replacement bin, which should arrive within 5 working days.

What can I put in my bins?

Please visit the Waste Management and Recycling section of this website or your Recycling and Waste Services Guide to find out what you can put in your bins.

What if I have extra garbage that won’t fit into my bin?

Council’s Waste Management and Recycling Service has been designed to take less waste than previously in order to encourage residents to recycle.

If you find that you do not have enough bin space you may be able to organise additional bin(s). Council will conduct an audit at your home to determine the best way to both meet your waste management needs and achieve positive environmental outcomes.

Additional bins are charged in accordance with Council’s Fees and Charges. For further information contact Council’s Customer Service on 9478 9999.

Not having adequate bin space is not an excuse for the following (which are considered illegal dumping and may attract fines):

  • To use an incorrect bin to dispose of excess waste material, e.g. household garbage in the garden vegetation bin.
  • To place any of your excess waste in a neighbours bin without their prior permission.
  • To place excess material outside of bins, e.g. on the street, nature strip or on top of bins.
  • To place excess domestic waste in any public bins, e.g. park bins.

When can I put out my bins?

Place your bins out adjacent to the kerb on the night before your collection day.

I have difficulty I placing my bins out for collection, can you help?

Should you be an elderly pensioner and cannot physically place your bins out for collection, contact Council’s Customer Service on 9748 9999.

Where should I place my bins?

Ensure that the bin handles are facing your property and that the bins are placed at least 50cm apart. If the bins are placed too close together the truck’s “arm” cannot collect them. Place your bins at least 1m clear of adjacent trees or parked cars, as these can obstruct collection.

Return your bins to your property as soon possible, once they have been emptied.

Why wasn't my bin emptied?

Some of the reasons your bin may not have been emptied are:

  • You put your bins out too late.
  • The bin was facing the wrong direction, the bin handles need to face your property and not the kerb or roadside. As the collection vehicles have a driver-only mechanical lifting arm, the bins need to be within easy reach.
  • The bin was too close to trees, a light pole or a parked car.
  • You overloaded your bin so that it was too heavy (max weight 70kg).
  • You overfilled your bin so that the lid did not close.
  • You placed additional materials beside or on top of your bin.
  • You contaminated your bin by placing unacceptable items in your bin.

Usually a card is placed in your letterbox that explains why it was not collected. If not, contact Council’s Customer Service on 9748 9999.

My bin was missed – what can I do?

If you did not receive a card in your mail box explaining why your bin was not collected contact Council’s Customer Service on 9748 9999 to arrange collection of your bin.

How do I commence a recycling and waste service?

If you live in a house, to commence the servicing of your bins and/or if there are no bins at your property, contact Council’s Customer Service on 9748 9999.

If you live in a multi-unit dwelling please contact your real estate agent and they will arrange it for you.

Bins should arrive within 5 working days.

What do I do if my bin is stolen or damaged?

If your bin is damaged, lost or stolen, click here to download the Waste Bin Application Form or contact Council’s Customer Service on 9748 9999.

Charges may apply for bin replacement. If the bin has been damaged by the property owner, then the owner will need to pay for a new bin. If the bin has been damaged by the contractor or has a manufacturing fault, then Council will arrange for it to be replaced. You will be advised when the bin will be replaced or is to be left out for repair. Repair of your bin should occur within 5 working days. Replacement bins should arrive within 5 working days.

All of your bins have a serial number. Recording these numbers will assist in tracking your bins if they are lost or stolen. Street number stickers are available from Customer Service free of charge, or if you prefer, many hardware stores have similar stickers available for purchase.

Can I have more than one garbage, recycling or garden vegetation bin?

Council’s Waste Management and Recycling has been designed to take less waste than previously in order to encourage residents to recycle.

If you find that you do not have enough bin space you may be able to organise additional bin(s). Council will conduct an audit at your home to determine the best way to both meet your waste management needs and achieve positive environmental outcomes.

Additional bins are charged in accordance with Council’s Fees and Charges. For further information click here to download the Waste Bin Application Form or contact Council’s Customer Service on 9748 9999.

Not having adequate bin space is not an excuse for the following (which are considered illegal dumping and may attract fines):

  • To use an incorrect bin to dispose of excess waste material, e.g. household garbage in the garden vegetation bin.
  • To place any of your excess waste in a neighbours bin without their prior permission.
  • To place excess material outside of bins eg on the street, naturestrip or on top of bins.
  • To place excess domestic waste in any public bins, e.g. park bins.

Do I take the bins with me when I move?

No, these bins are the property of Council and must remain at the property.

I’m renting and there are no bins at the property. How do I obtain them?

Contact your real estate agent and they will arrange delivery for you. Bins should arrive within 5 working days.

When is my clean up collection?

Council provides residents with three free clean ups per year per household to collect unwanted household items and bundled vegetation. To organise a collection, click here to book online or contact Council's Customer Service Centre on 9748 9999.  This service is only available for residential properties. Shop residents and businesses are not eligible.

Visit the Waste Management and Recycling section of this website for Clean Up Service guidelines.

Is there anything Council does not accept for on call clean up collection?

Click here for information on what materials are not accepted in Council’s on call clean up.

How do I dispose of whitegoods?

Whitegoods and other unwanted household items that are not accepted in Council’s Clean Up, can be dropped off at SITA Environmental Solutions Waste Management Centre, at Chullora or Auburn. Some of these items may be taken free of charge. Phone 1300 651 116 or visit SITA Environmental Solutions at www.wsn.com.au for details.

Fridge Buyback offers residents free collections of second hand fridges or upright freezers for properties with no more than 20 steps. A $5 rebate applies if the removal of the appliance involves 6 steps or less.

A fee for collection will apply only if the property has more than 20 steps.

Appliances collected are professionally degassed and the metals are recycled.

Click here for more information and to book a collection.

Where is our closest tip?

The closest tips are SITA Environmental Solutions Waste Management Centre, at Chullora or Auburn. Please phone 13000 651 116 or visit www.wsn.com.au for details.

How do I dispose of chemicals?

Household chemicals, cleaning agents, paint, pesticides, paint thinners, car batteries and engine oil should never be emptied into household waste bins, sinks or drains. For information on how to dispose of chemical waste safely, contact SITA Environmental Solutions on 1300 651 116 or www.wsn.com.au or the Resource NSW Clean Out Info Hotline on 1300 787 870 or www.cleanout.com.au.

Automotive oil can be deposited free of charge at Council’s oil recycling facility located at Council’s depot 1 Weeroona Road (off Centenary Drive) Strathfield. Please visit the Recycling and Waste Services section of this website for further information.

How do I dispose of electronic waste?

Council offers an On Call waste collection service for items including computers, printers, TV’s, DVD players, fax machines, cameras, and phones.

Bookings are essential for this service.It is advisable to book at least two weeks in advance as bookings fill quickly. To make a booking, contact Council's Customer Service on 9748 9999.

Items are to be placed on the nature strip on the afternoon before your collection date. Items for collection are to be placed on the nature strip as close to the street gutter as possible, no earlier and no later than the DAY BEFORE your pre-arranged collection date

How do I dispose of domestic oil?

Council provides an oil recycling facility free of charge at Council’s depot 1 Weeroona Road (off Centenary Drive) Strathfield. Please visit the Waste Management and Recycling section of this website for further information.

How do I report dumped rubbish?

To report incidences of illegal dumping contact Council’s Customer Service on 9748 9999.

In order to avoid illegal dumping, use Council’s free on call clean up collection to dispose of unwanted household items and bundled vegetation.

All reports of illegally dumped rubbish will be investigated for identifiable features that may ascertain the owner/dumper of the material. Heavy fines apply for persons found dumping material on private or public land.

People illegally dumping materials on Council’s footways may be liable to penalties under the Protection of the Environment Operations Act 1997. These include on the spot fines of $750 for the owner of the rubbish and the person who illegally dumped the material.

How do I report an abandoned vehicle?

To report an abandoned vehicle contact Council’s Customer Service Centre on 9748 9999 and give details of the location of the car, make of the car, colour and registration number.

How do I report an abandoned shopping trolley?

To report an abandoned shopping trolley in streets or public areas, contact Trolley Trackers on 1800 641 497 or email trolleytracker@trolleytracker.com.au.

Alternatively, contact Council’s Customer Service Centre on 9748 9999.

What garbage and recycling collection services are offered for commercial properties?

Council’s recycling and waste service only provide 240L Blue Lid Garbage Bins and 240L Yellow Lid Recycling Bins which are charged annually. Please click here for more information. 

These bins are for general and recycling waste only. Commercial waste is not permitted in the bins provided by Council. Those requiring a commercial and/or industrial waste collection service should organise their own service via a private contractor.

How do I dispose of Ink and Printer cartridges?

Printer cartridges can be dropped off for recycling in special collection boxes located at all Officeworks and JB HiFi stores, and at participating Australia Post, Harvey Norman, Dick Smith, The Good Guys and Office National outlets.

To find ‘Cartridges 4 Planet Ark’ collection points in the Strathfield Municipal Council area, visit RecyclingNearYou.